I feel the same way. I will never forget how useless the CC. staff were. I went in every month and asked about GNF and nobody had a clue. Some would even tell me I should use Netflix. It was an absolute disgrace and I have my own feeling about what took place, but decline to say here as it is only my gut instinct and I have no proof.
Needless to say CC is a place I will never shop at again...too many bad memories.