Fred (I feel like I'm speaking to myself),
I have been with Ameritrade for some time, and have had no problems until two just recently.
They gave me 15 free trades today, and a couple of emergency-type phone numbers as well.
A couple of people on our AMTD board here are looking into other online brokers. I'll wait & see & compare.
Ameritrade is usually pretty good on the phone...it's just that along with the website being down yesterday, their phones also went down...terrible combination.
Holding...for now...
~F8
P.s. Hard-copy confirmations (if you mean by mail) would seem of little use (if I'm understanding you correctly). I get real time info. & confirmations online, and print out my monthly (weekly, if it's heavy) activity. Price & execution are good.