Gimme a break---HD's people are mostly college students or retirees looking for a place to bask...low wage, box store workers. You obviously have no clue about how a true working lumberyard that primarily deals with contractors operates, I'm talking professional contractors who know what they are looking for and who do not want to hear any nonsense from rookies, not a consumer/homeowner/DIY/end-user outlet.
Yes, it takes skilled workers to make for an efficient and effective contractor-oriented lumberyard. Home Depot isn't even in the same league as a true working contractor yard, as they are largely consumer oriented.