Replies to post #55682 on TheGlobe.com Inc (TGLO)

[vinnie1965]

[JAB65]

I did what you suggested but sent a copy of my non-trade reply directly to David.

A good read follows. Sirhamsalot seems to have received the correct reply. A formal reply to all clients would be nice but would most likely create even greater issues. So long as the Customer Service folks get on the same page, that should suffice.

End of August seems like a long time for the techies. Probably just building in a cushion in case it really does take that long to fix.

I am responding to an email you sent to one of my professionals directly outside of our secure messaging channels on Schwab.com. I wanted to jump in and explain what's going on with TGLO and how you can get that trade taken care of!

TGLO (Theglobe.com INC) is currently a Pink Limited security on the OTC market. As you and your friend (and others online) have noticed, we are having some discrepancies in some clients being able to place these orders on Schwab.com while others cannot. This is a system limitation we are working on fixing as right now our TOS-segmented or "green" clients do need to chat or call us to place these orders with a broker. The OTC changed the status/title of these securities and we are working on building that into our platforms. I apologize for this happening and its not intentional that we have different experiences for different clients. We're hoping to have everything updated by the end of August so everyone can place these trades directly on Schwab.com. I have issued a $25 credit to your account for the inconvenience.

Please know that any broker-entered trades on this security would have all commissions waived and we have traders in chat as well as on phones to place trades for you 24/7.

I can't speak for your friend's trades as I can't give any details out about 3rd parties. I can tell you that a common error message on these OTC securities is that limit orders (rather than market orders) need to be used. If your friend continues to have problems please ask them to chat us for support. That way we can help them in real time.

Lastly, please continue to use the Secure Message Center on Schwab.com or for even faster support the Chat feature to speak with a broker directly. Sending emails directly to brokers outside of these channels could result in your email not being seen for a long time due to availability of that professional. The fastest way to get support is to chat us or give our traders a call. Additionally, our professionals are not allowed to interact with clients outside of the schwab.com channels and could not reply to the email you sent for record-keeping purposes.

That being said, I'm happy you reached out so I could help clarify what is going on!
If you have any further questions, please start a live chat on Schwab.com or reply to this secure message. Our representatives are available at any time to assist you. We greatly appreciate your business with us these past many years!