By due diligence I mean that I have been contacting the company and receiving responses from them by way of email. If it wasn't for me, they would not have felt obligated to issue the tweets in response to my emails?
As far as Mike (former director of marketing), I sincerely have no idea what the message is that he's trying to convey. I wish he would just come right out and pinpoint what his issues are with the company that ultimately caused him to quit