pual actually i really did get a kick out of the call.....she was quite sweet n had a great attitude. she answered every question the best she could n took the time to be friendly.....my best veltex experience yet!!! i really hope to get down there for u guys since i think i live closest........and i think the woman (lol) will take me. i'm getting alot of sympathy from the ankle....lollollol!!!!