By: DueDillinger in DUED | Recommend this post (5) Wed, 21 Feb 07 4:58 AM
The "permanent deactivation" of my DueDillinger alias at Raging Bull is a perfect example of the hypocrisy and childish vindictiveness of the new eSignal support staff in Waltham.
Last fall, I posted an article on the SUGG board--an announcement of the acquisition of IHUB and SI by a British firm. As I've done for years, I attributed the article with a link to the article on the IHUB site. The posting sparked a lively discussion about the message board business and Raging Bull's position in the industry in relation to its competition. A few days later, I was unable to post and upon inquiry I found that my account had been suspended for a week. My post with the link to IHUB to attribute the article was considered to be "spam" even though there was only the one post with this content and no apparent intent to advertise or promote the competing sites. I reluctantly served out the suspension and my posting privileges were restored.
I was in the process of changing my ISP and knew that my email address would be disabled, so I wrote to RB asking them to change the correspondence address that they had on file. At first, I got no response, then I got a confirmation that the change had been made, but upon submission of a TOS report I found the confirmation still going to what would be a dead mailbox a few weeks later. So I brought the issue up on the SUGG board and was again told that the change had been made but TOS confirmations were still going to the wrong place. Frustrated, and with the ISP change looming, I contacted eSignal's customer service group rather than RB's support group, and the address change was finally effected. I posted my experience on RB's SUGG board, suggesting that frustrated RB users could contact eSignal at customerservice@mail.esignal.com--an address which is easily found within the eSignal family of sites. In my post I noted that an autoreply is sent when one sends to the CS address at eSignal, and at the bottom of this autoreply is the following paragraph:
P.S. If we fail to respond in a timely manner or you feel your issue requires a supervisor's assistance to resolve, please email csmanager@mail.esignal.com We are here to help!
A few days after posting the eSignal customer service address on SUGG, I couldn't log in. No notice or warning was received. After writing to RBSupport, I received the following reply:
From : Raging Bull Support {RBSupport@mail.esignal.com} Sent : Tuesday, September 19, 2006 1:18 PM To : {duedillinger@hotmail.com} Subject : Re: Now what?
Hello,
The reason you are having trouble logging into your Raging Bull account is because it has been suspended until 09/25/06. It was suspended for Spam. You CANNOT post other departments email address.
In subsequent correspondence, RBSupport wrote this in a rambling diatribe:
Posting the esignal link is not appropriate. Esignal support is not the same and [sic] Raging Bulls support.
The following day, only two days into the suspension, I received this notice:
From : Raging Bull Support {customerservice@mail.esignal.com} Sent : Wednesday, September 20, 2006 6:44 PM To : {duedillinger@hotmail.com} Subject : Permanent Suspension from Raging Bull
Your account (DueDillinger) has been permanently deactivated for violating our Terms of Service.
We intend to facilitate a free-flowing forum and have created our Terms of Service to provide a setting that is consistent with the community's standards.
You can view the Terms of Service at the following address:
No explanation was given and I received no reply to subsequent correspondence. The irony, of course, is that the deactivation was sent from the very address which was disclaimed by RBSupport.
I've observed that participation at Raging Bull has been falling off at an accelerating pace and I'm convinced that the current support staff are contributing significantly to the decline. After more than five years and over 43,000 posts, my alias was deactivated for daring to offer constructive criticism on a message board that has been long established for that purpose.
I keep posting on RB as a 'ghost' whose posts are be deleted every weekday morning. Hopefully, management there will eventually awaken in time to save the site.