conix, Psychology of internet trolls: They understand what hurts people but simply don't care
"hook--- I was wondering if you can type a post with more than a sentence. or, perhaps, cut and paste an article. Just wondering"
Fuck you and your ungracious, anti-social wondering. Fuck you.
I know no one here is in danger of being damaged by your psychopathic anti- social posts, as no one here is as psychologically fragile as you trolls obviously are.
So this post is basically to suggest to you there is help out there for you. If you should ever feel any desire to be healed.
The Conversation
By Evita March, Federation University Posted Thursday 13 July 2017 at 12:09pm
Singer-songwriter Ed Sheeran recently announced he had quit Twitter because he was sick of internet trolls.
While this high-profile example shows the effects of antisocial online behaviour, it hides an alarming statistic.
An example might be posting a deceitful and inflammatory post on a Facebook memorial page, deliberately designed to upset the person's family and friends. - The external content failed to load. It may have been removed or is no longer available.View original ..
Horrible person is trolling the page of my dearly departed friend; now he's threatening to disrupt the memorial. @facebook - plz help
These include lowered self-esteem, sleep disruption, depression, and in some cases suicide.
What do we know about trolls?
Psychological studies show trolls tend to be male .. http://www.sciencedirect.com/science/article/pii/S0191886914000324 , show higher levels of psychopathy traits — low levels of empathy, guilt and responsibility for their actions — and higher levels of sadism traits, the enjoyment of causing others physical and psychological pain.
Generally, people are motivated by creating a positive social environment (typical, positive social rewards .. https://www.ncbi.nlm.nih.gov/pubmed/24653711 ). - But trolls show higher motivation to achieve negative social rewards, like creating social mayhem and disruption. - We wondered if different types of empathy .. http://www.sciencedirect.com/science/article/pii/S0191886917304270 .. could explain such seemingly pointless, harmful behaviour.
In our sample of 415 online participants, we assessed relationships between common trolling behaviours (for instance, "although some people think my posts/comments are offensive, I think they are funny") and two different forms of empathy: cognitive and affective.
Cognitive and affective empathy
Cognitive empathy is the ability to recognise and understand other people's emotions. But affective empathy is the ability to experience and internalise other people's emotions.
Put simply, cognitive empathy is the ability to predict how another person will feel and affective empathy is sharing the emotional experience.
As expected, people who were more likely to troll had significantly lower levels of affective empathy.
Surprisingly, people with high levels of cognitive empathy and psychopathic traits were more likely to troll. - In other words, their high level of cognitive empathy indicates they are very good at understanding what hurts people, and their high level of psychopathy means they simply don't care. - Can we teach empathy?
One area to change behaviour might be to teach trolls to become more empathic, in particular, targeting their low levels of affective empathy.
Here, people are rewarded for every positive, prosocial behaviour (behaviour that benefits another), with the aim of increasing and reinforcing good behaviour.
Can we treat trolling as an addiction?
Not all trolls exhibit traits like low affective empathy or psychopathy. Some may simply be motivated by negative social rewards, like creating mayhem.
Clients learn to monitor and identify thoughts that trigger addictive behaviours and actions. And early stages of therapy, focuses .. http://netaddiction.com/wp-content/uploads/2012/10/JCP.CBT-IA.pdf .. on behaviour and abstinence from situations that induce the problem behaviour.
Will all this stop trolling?
Unfortunately, we don't know if these methods will stop trolling.
[Insert: Experience suggests they wouldn't. Or won't.]
In the meantime, here are some guidelines based on psychological research on how we can manage it:
1. If trolls are rewarded by creating social mayhem, then it's best to not feed the trolls. Try not to reinforce their behaviour by reacting. If the troll knows they have succeeded in disrupting the social environment in some way, this will reinforce their behaviour
2. Psychopathy is generally associated with a lack of a fear of punishment. So, punishing the trolling behaviour might also prove ineffective
3. Reward good behaviour. By rewarding the good behaviour, we will see more of it.
Evita March is a lecturer in psychology and Federation University Australia.