16.3 Press Release The Parties may issue a mutually agreed upon press release regarding the Licensee's engagement of MyECheck and use of the Software pursuant to this Agreement. MyECheck may develop and, with the Licensee's prior written consent (such consent not to be unreasonably withheld or delayed) publish a case study or issue a press release, highlighting the main benefits provided by MyECheck and the Software, when a given Customer’s first site goes into Production.
16.12 Promotion. Each party hereby grants to the other party a nonexclusive, non-transferable, right and license to display such party's trademarks and logo (subject to the terms and conditions of such party's standard trademark usage guidelines) for purposes of reference and acknowledgement. The MyECheck brand or logo shall be part of the Processing Solution and evident to Customers and end users. The Licensee shall ensure Customers are aware of this before entering into the Agreement.
United Bank for Africa Plc is one of Africa's leading financial institutions offering banking services to more than 7 million customers across 750 branches in 19 African countries. With presence in New York, London and Paris, UBA is connecting people and businesses across Africa through retail and corporate banking, innovative cross border payments, trade finance and investment banking.
How UBA guarantees the delivery of a seamless, omnichannel banking experience One of the largest financial institutions in Africa, UBA is responsible for the completion of more than 2 million customer transactions per day. With electronic transactions growing in volume, and customer products and services becoming more complex, UBA realized there was more risk of undetected transaction slowdowns and banking system failures taking place.
Learn how an aggregate, end-to-end view into every customer transaction is helping the IT, Customer Care and Bank Operations teams at UBA deliver a seamless omnichannel banking experience. With the INETCO Insight real-time transaction monitoring software, these teams can now monitor multi-protocol payments and service transactions originating from mobile banking, online banking, ATM and POS channels, and proactively identify transaction slowdowns and failures before they impact customers.
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