Soo, their unknown third-party bill processor lost their Mojo also?
Lessons? Nah, I forget a lot, I admit. (RSSE) services like LDAP or even Active Directory, or perhaps IH deploys SOAP messaging using the Actuate Information Delivery API (IDAPI.)?? I don't know, they've encoded most pages, so here I fret =)
Don't mean to alarm you but I'm still in the business, so I'm current with modern methods and technology, looking for some lessons?