The Question and Answer Board

[IH Admin [Shelly]]

"Sure you have added to it, the first series of complaints was just a few short months ago when you made everyone eat those Ads and Spam, including paying users. The number of complaints here reached a fever pitch until you grandfathered all the paying accounts before that deadline. Even then people were complaining of the slow website issue"

No, if I'm understanding what you're saying correctly, ad-free was changed 2 years ago.

http://investorshub.advfn.com/boards/read_msg.aspx?message_id=71682564

"If it were only my small “Ihub World” that was complaining… lol… I don’t see my post here as the only complaint of their “Ihub World”."

Gosh, I'm having a really bad day in communicating what it is I'm trying to get across. It was not my intent to suggest that you were the only one experiencing problems or that this issue only impacted a few. I was trying to make a broader example? of how all of us, Admin included, get a bit of tunnel vision of what's the root of the problem.

"But hey as Moderator on several forums I love spending my day removing duplicate posts as opposed to actual TOS violations… Just live for it… lol.. So I can actually say it is not just my “Ihub World” that currently sucks.."

Agree it sucks and recognize that at least as Admin we're paid for dealing with it. Kudos to our 1000's of Mods who volunteer their time and energy to help keep this place clean.

"Here is an idea, why not ditch that adware and spamware until you guys “transition” to a server that can better handle the demand."

As Dave explained a couple of days ago, iHub servers do not deliver any ads so this has no impact on the experience iHub Users are receiving.

"If this were strictly a “free” forum for all, you have a point, but I am paying customer as well as many others and we are telling you the “experience” sucks."

Agree for about 30 minutes to an hour every day beginning at/or a few minutes prior to market open and then randomly, occasionally at different times during the day. That's been my experience any way.

"So upline the complaints to those making management decisions and at least improve the experience until you have a permanent solution to the matter in place."

Well, that's what I've been trying to say - they have been making decisions to try to improve the experience until they can get a permanent solution in place. Every single day they are tweaking, adjusting, removing, analyzing...trying to alleviate this.

"The concept is to “retain” paying customers as well as gain new ones,"

Agree

"And right now you are not retaining paying customers while this website struggles to keep up with this record volume as you say…"

I honestly, sincerely am in no way trying to be cocky here...but the fact is, unfathomably, we are seeing record subscriptions and record volume.

"Many of us will in fact just let our accounts expire for renewal."

I'm sorry to hear that.