If a market maker can never hold or make money on a transaction...
I wouldn't say they "never" make money on transactions. I'm sure there are occassions when they do a little trading for themselves when the opportunity presents itself.
Questions to the above.
The quotes/trading by market makers are done by computers in the OTC,correct? Software or a human being places the quotes on the level II? A human never see's or controls the majority of the trades?