>>I had wonderful admin tools at SI (thanks to Brad, who understood the importance of making the process as objective, easy, and automated as possible) and I can the same tools here. Things like administrative notes for each account, and tracking of previous suspensions so you don't have to try to remember whether or not someone was previously suspended and for what.<<
This, I strongly agree, would greatly improve my consistency.
We've been talking about Admin tools for about 1+ years now...so where are they at? :)
Seriously though, I definitely agree that if I could make notes on people's accounts, it would help a lot.
It's getting harder and harder to remember all the people I've suspended and made deals with and such. A notes section would be a lot of help. Operating from the seat of my pants is the way I like to operate and have done for years, but it's really getting too large to remember all that.
MB