Personally I don't worry about support when I buy a product, I just buy the product that works well and to be fair I have found that smaller companies have far better support than larger companies. With the small companies I deal with I get a person not a prompt when I call with questions.
HONESTY
hon·es·ty [ ónn?stee ]
moral uprightness: the quality, condition, or characteristic of being fair, truthful, and morally upright
truthfulness: truthfulness, candor, or sincerity.... missing in most penny CEO's