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TELUS Extends Mobile Workforce Management With ClickSoftware Canada's

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Rich   Monday, 07/19/10 01:49:23 PM
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TELUS Extends Mobile Workforce Management With ClickSoftware Canada's second largest telecommunications company awards multi-million dollar contract to ClickSoftware following successful pilot implementation
PR Newswire

BURLINGTON, Mass., July 19 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions for the service industry, today announced that TELUS has extended its multi-million dollar contract for use of its ServiceOptimization Suite. This software enables TELUS to automate scheduling and route optimization for its field technicians, ensuring consumers receive the highest level of service, while controlling operating costs.

"Our experience providing enterprise-wide service delivery platforms for communication providers is second-to-none," said Hannan Carmeli, President and Chief Operating Officer of ClickSoftware. "We are pleased that TELUS has solidified their commitment to ClickSoftware and we are delighted to support their aggressive growth strategy as they look to improve their wireline competitive position through broadband network expansion."

In 2007, TELUS selected ClickSoftware to help build a service delivery platform that would maximize resources, cut overhead costs and address complex scheduling and planning requirements. The resulting ServiceOptimization Suite of software was first piloted and implemented in TELUS' Quebec market and is now being expanded into western Canada to ensure that business processes and operations remain consistent throughout the national market.

"Efficient and effective management of our large mobile workforce is critical to the success of our business. The initial implementation of ClickSoftware's ServiceOptimization Suite in Quebec has demonstrated the value of our investment with significant improvements in productivity and reductions in costs," said Tony Geheran, SVP National Customer Solutions Delivery.

About TELUS

TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.6 billion of annual revenue and 12 million customer connections including 6.5 million wireless subscribers, 4 million wireline network access lines and 1.2 million Internet subscribers and 170,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video.

In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $158 million to charitable and not-for-profit organizations and volunteered more than 3 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead TELUS' local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company ever to receive this prestigious international recognition.

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S. Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to TELUS and its customers from using the Service Optimization Suite. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2009 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.



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