How It Works
DebtResolve brings together delinquent borrowers and their lenders over the internet to resolve outstanding debt. DebtResolve's patented, automated, online dispute resolution system allows you to invite customers to resolve, negotiate, settle or pay their debt online, in private using blind bidding, with instant results.
The system works at all stages of collection, from 1 day past due to post-charge-off, and on all kinds of portfolios. And because DebtResolve works on an ASP l, the only involvement needed from your IT department is handing off simple data files.
Connect
At your invitation, your delinquent customer logs into a website - branded in your name - and confirms contacts information.
Resolve
A series of simple-to-use screens is presented to the debtor.
For early-stage delinquencies, DR Prevent™ offers a quick and convenient way for customers to self-cure online.
For late-stage and charged-off accounts, DR Settle™ features a patented bidding process. The debtor gets three chances to submit an offer and settle the account. Based on strategies, the offers are compared to treatments you have set right from your desktop.
Collect
When the debtor makes a successful resolution payment, it's collected using your electronic payment gateways, and deposited directly into your account.
In the event an agreement is not reached online, you can queue up accounts for efficient follow-up using the new information you have received online.
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