and they did a damn fimne job of pissing off almost every american in the country by doing so. these same companies have lost tons of business by having call centers where english is NOT the 1st languaqge. and the last time i was put on hold cost the company i was calling 3300,00 dollars, i hung up and went with the first company who had a person and voice on the other end. and that was for sheet rock and 2x4's, not important to home depot but it was to me. a local mom and pop lumber yard got the biz.
this service puts ME in contact with the company i text to 46800, granted we are "start up mode" AND NOT ALL have registered their keywrds yet, but they will.