I have had my share of "nightmares" at HD, needless to say, I do not do business with them anymore.
My nightmare stories with HD pale in comparison to the experiences I have had with BBY. If they were the only electronics store left on the planet, I would find a cave and revert back to my ancestry!
My first choice is OSH, alas they are more expensive and their selection is limited. I use LOW as a backup.