Government customers contribute only an estimated 10 percent of Microsoft's revenue, but they are causing disproportionate headaches for the company. Defections to Linux and open source are demonstrating that viable alternatives exist to Windows and Office, and that Microsoft won't lose customers without a fight. The question discussed in David Becker's report is whether the urge to switch will spread to business customers. Some of the open source deals are little more than negotiating tactics, but the number of deals point to a greater willingness to shed Microsoft. This year will be even more competitive as the desktop Linux offerings gain some maturity. It will boil down to a question of which platform provides the best capabilites at the best cost, which won't be as easy to decipher as you might think. http://ct.com.com/click?q=b6-llkUQCKspmdljZ541ew7NXbULgPR