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level_playing_field

Re: IH Geek [Dave] post# 80462

Monday, 08/06/2007 2:53:16 PM

Monday, August 06, 2007 2:53:16 PM

Post# of 123927
Dave, Sprint/Nextel pulled the plug in a similar way recently. They unloaded (or will send a letter) to basically "fire" those customers who complain the most.

Sprint has other issues (poor customer service ratings, etc.), but I see the basis in their strategy. On paper, less incoming complaints should reduce customer service employee headcount, etc.

Take it easy.....




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