I agree and it's funny because I remember having to explain to the rep who attended my call what exactly a transfer agent does..LOL. After which I asked him to track the info down. GO BOY GO...GO GET THE INFO.. GOOD BOY.....
About five minutes later he comes back in a frenzy to the phone and tells me that he is unable to track down that information because "that kind of stuff is handled by the back office"....I nearly lost it laughing.
I couldn't take it anymore. It was just too funny. This poor guy had no clue what the heck was going on.