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Re: Agent1107 post# 239053

Thursday, 03/15/2007 1:23:59 PM

Thursday, March 15, 2007 1:23:59 PM

Post# of 286614
It seems more old than new but did or does still exist...

The Better Business Bureau®
Serving Middle Tennessee
P.O. Box 198436
Nashville, TN 37219-8436
(615) 242-4BBB
www.gobbb.org




GameZnFlix, Inc.
1535 Blackjack Road
Franklin, KY 42134
Telephone: (270) 598-0385
Fax: (270) 778-0025



The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.


.



Original Business Start Date: July 2002
Principal: Mr. John Fleming, CEO & Chairman
Customer Contact: Mr. John Fleming, CEO & Chairman - (270) 598-0385
Entity: Corporation
Incorporated: December 2001, NV
TOB Classification: Video Games-Rent & Lease
BBB Membership: This company is not a member.


History Of The Company

According to BBB files, this company began business in July 2002 and incorporated in the state of Nevada in December 2001. The BBB file record opened in August 2004.


Principal Officer

Mr. John Fleming is the CEO & Chairman of the company.


Customer Service Contact

Mr. John Fleming is the complaint contact person for this company and should be contacted at (270) 598-0385 before filing a complaint with the BBB.


Nature Of Business

According to information supplied by the company, it offers video games/DVD movies for rental or purchase on the Internet.


Customer Experience

This company first came to our attention in August 23, 2004. We are attempting to develop information on the company. At the present time we do not have enough information to issue a report.

The Bureau develops a report on a firm based on inquiry or complaint activity. The information provided, however limited, is presented to assist you in your purchasing decisions or for any other purpose you deem relevant.

If you have information to assist the Bureau in developing a report, click here.

The BBB suggests you read and understand company promotional materials and contracts and check company references and licensing, where applicable.


Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.


of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.


with the Bureau due to failure to respond to one or more complaints and or two or more otherwise unresolved
BBB Definition:

unresolved - The company failed to resolve the complaint issues.


complaints. However the business has resolved
BBB Definition:

resolved - The company resolved the complaint issues.


most complaints presented to the bureau.

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.


of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims
BBB Definition:

advertising claims - The Better Business Bureau reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising
BBB Definition:

BBB Code of Advertising - http://www.bbb.org/membership/codeofad.asp


which was developed to guide advertisers, advertising agencies and advertising media.


that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.


with BBB due to the pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.


and failure to respond and resolve complaints.

Complaints primarily allege failure of the company to cancel the trial period when notified and failure to provide promised refunds.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 77 complaints about this company in the last 36 months, our standard reporting period. Of the total of 77 complaints closed in 36 months, 37 were closed in the last year.

Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution



2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.



1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.



No Response
BBB Definition:

No Response - The company failed to respond to the complaint.



2 - Company failed to respond to the BBB to resolve or address the complaint issues.

Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



11 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.



1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.



10 - Company failed to respond to the BBB to resolve or address the complaint issues.

Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.



Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.



1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.



1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Delivery Issues
BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



3 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution



1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.



4 - Company failed to respond to the BBB to resolve or address the complaint issues.

Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.



1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



7 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.



1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Product Issues
BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.

Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.



Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.



4 - Company failed to respond to the BBB to resolve or address the complaint issues.

Issue Not Defined
Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.



2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.



1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution



1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
BBB Definition:

No Response - The company failed to respond to the complaint.



3 - Company failed to respond to the BBB to resolve or address the complaint issues.

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