Access Power & Co Inc (ACCR)

[lucky, mydog]

5 months ago
Went to play some pool with a friend and eat some food. The food was horrible got the sampler, and all classic frozen food reheated didn't even get the blue cheese with the chicken even though asked. The food was so bad I couldn't stomach … More
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Racks Billiards Sports Bar & Grill (Owner)
5 months ago
I'm truly sorry you had this experience. I will definitely look in this. We don't want anyone feeling the way you felt tonight. Please email me at [e-mail] if you could. We try our best and this is not a reflection of how we try to serve our customers. I hope you reach out and I apologize again.
Matt Cummings
Local Guide·25 reviews·4 photos
Edited 4 weeks ago
(Edited after they reached out to us)Sucks no one greeted us, stood at entrance for about 2-3 mins, no sign so we sat down, waitress walked by manager looked and, walked by, we waited politely, no one came so we left, as we were walking out waitress asked us if we were going to pay for our pool. Messed up that your first reaction is to accuse your customers of stealing. Lots of places to play pool and eat in the area, Ale House, Elevate, Casey’s on Lake Mary Blvd, much better vibes and you won’t get accused of stealing pool.
Food: 1/5 | Service: 1/5 | Atmosphere: 1/5
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Racks Billiards Sports Bar & Grill (Owner)
4 weeks ago
Im sorry this happened to you, you are right and we definitely had a lapse of attention. Please reach out to me at [e-mail] i would love to invite you back. The server and my manager got confused and they feel really bad that this happened. They call email to tell me. So unfortunately this happened but we would love to make it up to you. Thank you inadvance and have a good day
Pablo
Local Guide·216 reviews·152 photos
a year ago
Delivery | Dinner | $10–20
I ordered wings off of Uber for an up charge of $18 for a 10 piece when it’s almost half the price for that if you come in. They have a selections for 2 flavors per 10 piece so I ordered jerk, lemon pepper, and sweet bbq. They also have … More
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Racks Billiards Sports Bar & Grill (Owner)
a year ago
I'm sorry that happened, definitely we did drop the ball on this one you should have received 4 cups of that sauce when you order on the side with 20 wings I will speak with the cooks and see what happened. I do apologize and hope you try us again as we do have better and bigger wings we offer. Please let me know if you want to come in and I'll glady take care of your wings and pool time next time. Thanks for the feedback. Oh and just show them this post or ask for the manager. Thanks again
Casey Fisk
Local Guide·22 reviews·23 photos
9 months ago
Dine in | Dinner | $50–100
Disappointing Experience - Price Gouging at Its Worst!

I recently visited Racks Billiards and was shocked by their outrageous pricing. … More
Photo 1 in review by Casey Fisk

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Racks Billiards Sports Bar & Grill (Owner)
9 months ago
I'm sorry this happened we definitely don't charge for celery or the mayo for those two options. We do have a couple new servers so we could have made that mistake. I'm sorry again and we hope you can come back and ask for a manager as we would like to make it up to you. Have a nice day and stay safe
Cassandra Holsman
6 reviews
2 months ago
Delivery | Dinner | $50–100
The pizza isn't worth the money.. wings not sauced.. do not order for door dash or a delivery place bc they dont treat the food good at all. No refund no help! … More

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Miranda Marquez
2 reviews·1 photo
a year ago
Dine in | Lunch | $30–50
I just want to start by saying - We have been here plenty of times and never had an issue like I had today- today’s experience seems as if they were severely understaffed. But today my pool team came in to play. The service today was … More
Photo 1 in review by Miranda Marquez

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Racks Billiards Sports Bar & Grill (Owner)
a year ago
Miranda I'm so sorry this happened. Please reach out to me through Facebook my name is Pedro I would love to chat to make sure this doesn't happen again
Tina Richard
Local Guide·20 reviews·1 photo
8 months ago
I have visit this facility twice and felt very uncomfortable able the surroundings. First visit the bartender was rude and was rushing us to pay for or drinks. 2nd visit came in to just ask a question about pricing of tables and stood at … More

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Racks Billiards Sports Bar & Grill (Owner)
8 months ago
I'm sorry you felt this way, we would never discriminate for any thing we welcome ALL. I'm sure this was an unfortunate oversight by my staff. Please send me an email at [e-mail] and I would love to talk with you and see what we can do to be better and to make sure we make whatever happened right. Thanks
Amy Archer
1 review
7 months ago
$50–100
Came in and had the worst experience, Jillian was the rudest not only to us but to the staff. The food was good but I wouldn’t return with such service.
She also smelled like weed, and did not look presentable. I’m … More

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Racks Billiards Sports Bar & Grill (Owner)
7 months ago
Hello, Would you please reach out to me. We don't conduct ourselves this manner and would really like to have a conversation. Thanks you. You can reach me at [e-mail]
Suzanne Cruser
Local Guide·112 reviews·60 photos
2 years ago
Dine in | Dinner | $10–20
Absolute worst service!!! The bartender, Dan, s

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