I tend to agree with Djohn. Business is business. I don’t care if you’re selling toilet paper or a highly complex process. The fundamentals don’t change. Generally Excuses are not accepted as reality. You have to have the attitude of finding a way to overcome. Fundamentally you have to create an environment of being able to circumvent any obstacle. The entire culture must be solution based. The vision must highly challenging and it must permeate the entire culture. Now I’m not so certain that isn’t the environment that Nick is creating. I don’t know. You have to read between the lines. You cannot accept mediocrity. The competition will eat your lunch if you do. Results will follow the culture created. To date we have seen mixed results. That can change. I believe Nick is the right leader. Mistakes will be made but so will progress. The CEO dictates the attitude that is allowed. He dictates whether excuses and mediocrity is accepted. Accountability is important. Time will tell.
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