Accredited Solutions Inc (ASII)

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1111 Superior Avenue, Suite 200
Cleveland, Ohio 44114
[phone]
May 10, 2022
Via Federal Express
Callvox LLC
United States of America
FEDERAL TRADE COMMISSION
East Central Region
Jon Miller Steiger
Director
c/o Julia Marques, Registered Agent
247 Water Street, Suite 4
Brooklyn, NY 11201
Warning Regarding Assisting and Facilitating Illegal Robocalls
We have determined that Callvox LLC is apparently routing and transmitting illegal
robocall traffic, directly or indirectly, for entities involved in the following campaigns:
Social Security Administration imposter
U.S. Customs and Border Protection imposter
PayPal imposter
Amazon imposter
AT&T/DirecTV imposter
Microsoft imposter
Marriott Hotels and Hilton Hotels imposter
Utility disconnection
Credit card interest rate reduction
More specifically, our investigation revealed that Callvox LLC apparently routed and transmitted
illegal robocalls, as set forth in Attachment A.
The Federal Trade Commission (FTC) works closely with USTelecom’s Industry
Traceback Group (ITG), which is the registered industry consortium selected pursuant to the
TRACED Act to conduct tracebacks.1 Between January 21, 2021, and January 14, 2022, ITG
investigated 43 prerecorded voice message calls that law enforcement, voice service providers
using honeypots (i.e., unassigned numbers held by providers to detect illegal robocalls), and
customers of YouMail had flagged as illegal robocalls made without consent of the called party.2
ITG conducted tracebacks and determined that Callvox LLC routed and transmitted the calls.
ITG previously notified you of these calls and provided you access to supporting data identifying
1 See Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence Act, Pub.
L. No. 116-105, 133 Stat. 3274, Sec. 13(d) (2019) (TRACED Act).
2 See 16 C.F.R. § 310.4(b)(1)(v).
each call—including a recording of the illegal robocall—as indicated in Attachment A. Further,
the numerous traceback notices directed to Callvox LLC indicate that you are apparently routing
and transmitting illegal robocall traffic knowingly.
Callvox LLC’s activities described above may subject Callvox LLC to legal liability.
This letter is to provide you with information about laws and regulations enforced by the FTC
that may bear upon your business activities as a Voice over Internet Protocol (VoIP) service
provider, including the activities described above.
The FTC, the nation’s consumer protection agency, enforces the Federal Trade
Commission Act (FTC Act), 15 U.S.C. § 45 et seq., which prohibits unfair or deceptive acts or
practices in or affecting commerce. The FTC also enforces the Telemarketing Sales Rule (TSR),
16 C.F.R. Part 310, which prohibits deceptive and abusive telemarketing practices. Section
310.3(b) of the TSR prohibits “assisting and facilitating” certain specified conduct.3 Under that
provision, it is unlawful for any person or entity to “provide substantial assis

https://www.ftc.gov/system/files/ftc_gov/pdf/pointofnoentry-callvoxllcwarningletter.pdf