Thank you for your 2nd summary, Bravo! (again)
As a side note and FWIW, during my career, while transitioning to new management positions, my greatest lessons learned related to the existing operational effectiveness and departmental culture was by sitting and performing the jobs of my new staff. I knew the who, what, where, when, and why very quickly firsthand,
allowing for successful re-organization of processes, procedures, and manpower when needed very quickly.
IMO by going incognito for a bit (Amit) could see things for himself, and your experiences and frustrations would be evident, with no 2nd or 3rd hand BS coming through the eco-channels. (lol)
TAZ