No, I am referencing the transition of all customer service, strictly to online. As if their website/app is well designed and is a completely standalone service (which it's not even close).
If a seller is unable to satisfy a buyer's needs using the eBay platform (which is actually quite common,) eBay now charges a $30 dollar fee to the seller for not using their platform to settle the issue... When the issue was in fact eBay's issue to begin with, and now, there is NO ONE to contact regarding issues. As a seller you either get charged for eBay's failure or you screw over your customer... Which one of those options do you think will begin to prevail here?
Their automated AI chat-box is useless.
Contacting/emailing via their website has yet to even yield a response... And they've had plenty of time considering my first instance of actually needing customer service was in November.
Used to be if a Vendor was selling counterfeit goods, there was some sort of regulation. But now after reporting vendors multiple times, the listings remain, and no actions were taken.
After dealing on this platform for years, it seems as if they have taken massive leaps backwards and are now back in the stone age. The company is being run by braindead Neanderthals.
This toxicity and poor business practices seem to coincide with the company becoming 90% held by institutions. The low float makes this an easy stock to manipulate. Not to mention an un-appealing short.
But as they cut everything that actually makes the platform successful, I see the share price going nowhere but down.
Maybe these things will change, but as it stands now, the company is pure sh!t.
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