Communication acknowledging the issue and when it will be resolved would be prudent. In reality it makes no difference no one can do anything but try and sell here(which would be dumb imo if company is in process of fixing issue).
If you haven't learned yet, most posts on a message board are in the writer's opinion. All of my posts are in my opinion (IMO)......do your Due Diligence (DD) and make up your own mind!