Sadly, you can ask 3 'customer svc' staff the same question and get 3 answers.
I'm 54 and over the years have come to accept that when seeking trading law advice from 'professionals'.
I keep calling until I get a consensus which then matches what is happening.
Also, depending on the question, you can do a yahoo or google search on the question and speed up the process.
You CAN time the market!
But only after you trash the big 3 myths.
Myth 1 - its possible to get every point of every move
...Myth 2 - you'll never have a drawdown
......Myth 3 - you'll never have a loss