Found this excerpt from the 2019 Q3 8K very encouraging...
New Clients Backlog (NCB)
The Company will continue to invest in on-boarding technologies in order to expedite the process and reduce backlog. There are five client statuses: application, KYC, on-boarding, integration, processing. Current backlog of clients at application stage is greater than 2,000. Our goal is to bring the NCB down to 200.
Client Attrition
Current attrition rates are under 5%. Company goal is to reduce it further and keep it under 3
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