Let me us know what they tell you. My last correspondence with them regarding this fee (that they never informed us about) was answered with a:
A response from the Compliance Department should be expected by Secure Message.
Please note that the Compliance Department reviews customer concerns on a case-by-case basis.
Whenever they don't want to deal with an issue anymore they give you the "we sent it to the compliance dept" which translates to this:
"compliance doesn't give a rat's arse about your complaint and you won't be hearing back from them.'