FrankSpeech Network Inc (FSBN)

[anasta]

Check this out found it on http://www.resellerratings.com/seller8112-p1-s1-d1.html#reviews

there are a bunch of reviews, but I wanted to list this review I found on the website listed above. Not happy about this. Not good for GZFX.

4/5/06 10:50 AM
I subscribed to Gameznflix.com because of the great prices and the ability to get both games and DVDs from the same service. The DVD selection isn’t great, but I consider that more of a bonus than anything else-I’m more interested in renting games.

For the first month or so I was pretty happy with it. Their web site was a bit slow and clunky, and the maximum queue size is small, but otherwise things were okay. I was planning on waiting a few more months and then writing a positive review on here.

But starting three days ago I’ve been unable to log in to my account. I get a generic error message and get dumped back to the main page. (And yes, I’ve tried different computers, browsers, I’ve confirmed I have the correct password, etc.)
The only contact method Gameznflix has is through an “ask a question” submit form on their web site. They have no public email address, and no phone number listed anywhere.

For the last three days I’ve submitted this as a problem three separate times-and all three times the issue gets closed within a few hours with no response given, and no acknowledgement of any sort that an actual human has read my issue. (Bizarrely, the only area of their site I CAN log in to is the support section.)

Because of that, today I’ve sent a support request asking that my account be closed. There’s a method of closing your account yourself…but of course you have to be able to log in in order to close it-and if I could log in, I would have no reason to close it! I’m expecting them to ignore this request like the last three, so I’m also going to make sure they get blocked from billing my credit card again.

So basically, do NOT use gameznflix.com I know the price is tempting, I know the marketing tie in with Circuit City makes it look legitimate (that’s why I signed up initially), but if you have problems, they won’t bother responding to you, and there’s no real method of contacting them.

Update April 28, 2006: I’ve had to involve both the Better Business Bureau AND my credit card company, just to try to cancel my account-it’s been two weeks since involving them, and Gameznflix has yet to cancel my account, or acknowledge the BBB or my credit card company.

Gameznflix has also continued (slowly) shipping games to me, which I’ve been marking as “refused” and throwing back in the mail.

Do *NOT* do business with this company. Look up the Better Business Bureau rating-they’re listed as unacceptable, and for a large percentage of complaints never even bother responding to the BBB, let alone resolving the issue. I wish I had researched them on the BBB *before* signing up. Save yourself the headache! And don’t believe those obvious Gameznflix plants that gave them positive “reviews” on here.