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Data Collection
Deep Sensors + API connectors + Web services + Logs = Everything DEEP SENSOR TECHNOLOGY
System Sensor
Collects System Health data, including: Memory, Performance, Lock-Ups, Reboots, Failed Logins & more.
Session Sensor
Collects all Event data from log-in to log-out session wide at scale across the enterprise.
Activity Sensor
Collects Application Usage data across all types of applications, including: Thick-Client, SaaS, Mainframe & more.
Process Sensor
Tracks the end-to-end Lifecycle of any process across users, systems and time.
Transformational Data Collection
We Gather Everything
Deep Sensors provide the most powerful, full spectrum data collection capability in the industry. Cicero pioneered this unique technology and approach to data collection in order to solve the age old problem of comprehensive data collection. Simply put, we gather everything that happens at your endpoints, all empirical data from all users, from all systems, from all applications. Regardless of source, our Deep Sensors seamlessly connect with ease, including: Windows, UWP, .NET, WPF, Java, Web, Mainframe, Text, Citrix and VMWare. The Cicero Aggregation Engine completes and contextualizes our Deep Sensors by quickly and efficiently consuming data from any number of external sources and types; log files, direct database access, spreadsheets and web services.
Better Data = Better Decisions
Get a Complete View
The combination of Deep Sensors and data collection via more traditional means (logs, APIs, web services, etc.) results in a complete view into process otherwise unavailable. Through a full spectrum of data, you have complete clarity as you analyze, dissect and optimize your workflows and processes. Whether you employ your existing systems or use the Cicero Suite, your team can make the right decisions to transform efficiency, quality and compliance.
We integrate on the platform level, API connectors, Web Services and Log Files all within a single solution.
The result is the ability to support a diverse range of use cases across the enterprise and the capacity to drive greater ROI.
EXAMPLES OF INTEGRATED TECHNOLOGIES
[ at the platform level ]
→ Adobe
→ ADP
→ Amazon S3
→ Atlassian
→ Avaya
→ Cisco
→ Citrix
→ Con?uence
→ Docusign
→ Enterprise Wikis
→ Genesys
→ Google G-Suite
→ Google Search
→ Microsoft Dynamics
→ Microsoft Of?ce
→ Netsuite CRM
→ Office 365
→ Oracle
→ Paychex
→ Salesforce
→ Sage
→ Seranova
→ ServiceNow
→ Sharepoint
→ Sugar CRM
→ Talkdesk
→ Thinapp
→ Workday
→ Zendesk
and, many,
many more!
Open Data Interfaces
Your data to be used and consumed as you see fit.
All data may be used with the Cicero Suite or leveraged by other tools at any point. Data belongs to you and is available for consumption by other tools with no retstrictions. Some customers use our suite for business users and existing analytical tools for power users.
Robotic Automation
A SOLUTION FROM OUR FULLY INTEGRATED SOFTWARE SUITE
Through Cicero Robotic Automation, we leverage the information and learnings from Activity Intelligence and Process Intelligence to optimize and automate workflows. Our intuitive, visual process UI tool is simple, powerful and puts the power of productivity in your hands.
Use Cases
Multi-Application Orchestration
Context driven guidance allows data from one application launching many applications. Pre-populate screens from systems that are otherwise disconnected and require manual input to be accessed.
Eliminate Downstream Replication Activities
Re-purpose interaction activity data across all downstream applications. Examples include after call work, provisioning, dispatching, billing and support. Data points from multiple applications converging into one application. Ensure single version of the truth with Cicero Robotic Automation.
The Simplicity of a User Focused User Interface (UI)
Simple to use work?ow tool UI is analyst driven and requires no programming skills. Purposefully simple to create and maintain automated processes. Customers train in a day.
ADDITIONAL USE CASES
Extend the Life of Legacy Systems
Rules-Based Verification
Pre-Fill Fields & Forms Reduce Compliance Effort
Activity Intelligence
A SOLUTION FROM OUR FULLY INTEGRATED SOFTWARE SUITE
With Cicero Activity Intelligence, we tap into your existing applications and systems to access your foundational and activity data, and then analyze that data. The result is robust insight into what your people are doing, how they are doing it, what resources they are using, and how long those activities take.
Use Cases
Measure Extent of Business vs Personal Use Here
Uncover where the time goes — Clearly see employee activity.
Assess Application Adoption & Usage
Which applications are really in use? Cicero Activity Intelligence reveals the URL in use, not just the browser. Are you investing in the right tools?
Quantify Usage Frequency & Time By Application
Investigate employee effort and behavior.
ADDITIONAL USE CASES
Highlight Workload Patterns by Time of Day
Identify Periods of Increased Activity or Excess Capacity
Compare Behavior Across & Between Teams, Regions and/or Lines of Business
Process Intelligence
A SOLUTION FROM OUR FULLY INTEGRATED SOFTWARE SUITE
Through Cicero Process Intelligence, we understand the workflow people utilize and discover what is good and bad about those sequences, gaining true process intelligence. To do so, we leverage the robust data set that has been acquired and analyzed by Cicero Activity Intelligence.
Use Cases
Study Cause & Effect
AHT reduction did not result in cost saving. Applying context with outcome data reveals cause and effect and path to real cost savings.
Identify Work?ow Bottlenecks
Interaction context provides outliers. Inbound sales form completed and company did not reply within SLAs. Where was this getting stuck? Cicero Process Intelligence is able to review all and determine the sticking point.
Attribute Cost to Effort
Connect a work item to a cost. Attributing employee(s) effort to a customer.
ADDITIONAL USE CASES
Measure Adherence to Process
Compare Process Execution Sequence
See Into Complex & Long-Running Processes
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