SMS Alternatives Inc (CICN)

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$CICN focuses on the activity intelligence, process intelligence and customer experience management market with emphasis on desktop analytics and automation with its Cicero Discovery™, Cicero Insight™ and Cicero Automation™ products.

Activity intelligence captures what employees are doing, what resources they are using and how long an activity may take. Process intelligence captures the workflows that are being utilized and identifies any bottlenecks that exist within those workflows.

Some of the companies that have implemented or are implementing the Company’s software solutions include CitiCorp, Nationwide Financial Services, First Tennessee Bank, Assurant, JP Morgan Chase, Convergys, Delta Dental of New Jersey and UBS. We have also sold our products to healthcare, banking, and government users.