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List of questions sent to Susan Saldibar via LinkedIn:
What product offerings should we expect in 2011 and over the next few years?
What future market segments is your team looking to pursue?
- How about partners?
- Has there been any talk of expansion; i.e. opening a new branch or adding employees?
Are there any pending patents for Centergistics?
How is Centergistics handling social networking sites like Facebook, Twitter, etc?
- Is there a specific group within customer service that handles posts & responses?
just replaced the sticky post, one of the news reports was not found due to the corrected news release
all in one dd post:
after over 3 years without news, CGSO released 2 PR's THIS WEEK! one of those PR's is a collaboration with AVAYA-a multi-billion dollar revenue company!!
http://finance.yahoo.com/news/Centergistic-Solutions-bw-2993000458.html?x=0&.v=1
this is AVAYA:
http://www.avaya.com/usa/?CMP=KNC-nausggbrbr&HBX_PK=avaya&HBX_OU=50
http://en.wikipedia.org/wiki/Avaya
news 2/11/11-CGSO provides support for Avaya, Nortel (now Aura) Aspect and Cisco call centers!!:
http://finance.yahoo.com/news/CORRECTING-and-REPLACING-BT-bw-4250984578.html?x=0&.v=2
CGSO 11M O/S-unchanged in over 3 years!
insiders own 70% of the o/s
confirmed S/S w/ T/A:
8/18/10
O/S 11,024,312 spoke to marilyn
securities transfer
CGSO-in business since 1972:
We are a California corporation originally founded in 1972 as Account-A-Call Corporation
CGSO-huge client list::
http://investorshub.advfn.com/boards/read_msg.aspx?message_id=53798934
also, in 2009, Centergistic designed and developed a sophisticated software solution to serve the financial services industry. National Claim Filing (NCF) automates the process of creating, filing and managing proof of claims. The system is used by mortgage servicers, banks, credit card loan servicers and bankruptcy attorneys. More information can be found by visiting the NCF website at www.nationalclaimfiling.com
one of my conversations w/ the CEO:
http://investorshub.advfn.com/boards/read_msg.aspx?message_id=57326155
CGSO's services used worldwide:
http://investorshub.advfn.com/boards/read_msg.aspx?message_id=59487431
CGSO-potential buyout?:
Avaya has sold its manufacturing and connectivity businesses and acquired several companies to support its current product set – Vista, VPNet. Quintus, Routescience, Nimcat Networks, Spectel, Ubiquity Software and Traverse Networks.
monda2frida
Good point; I'll get a list of question together.
this also caught my eye(social media-can CGSO somehow get involved w/ the facebooks, twitters, etc?):
Question: Are you training agents to be your social network ambassadors? Who is responding to Tweets and other postings about your company?
great, let us know what you find out
Yeah, I saw that too. It should be a good place to "talk" with someone in the know. Granted, she can only tell us so much.
I'll get in contact with her through LinkedIn and see what I can find out as far as the company's direction as it relates to new product offerings (patented ones especially), market segments and partners. I wish I could find out what their R&D projects are but that will be going a bit far!
nice catch kj, susan(saldibar) is the vice president of marketing-this part caught my attention:
Centergistic Solutions Network is now an open group
I am pleased to announce that, as the owner of this group, I have just switched us to an open discussion group. All future discussions will be fully visible, searchable, and shareable on the Web. All past discussions are now closed in a members-only archive. I look forward to our future discussions now joining the broader conversation of the wider Web.
Centergistic Solutions Network on LinkedIn:
http://www.linkedin.com/groups/Centergistic-Solutions-Network-2697748
yw monda. I agree totally. They may have shifted responsibilities around to handle the extra business or added people. In any case, they will have much more control over the product and the customer service that goes with it. It just makes for a better company and product all around.
thnx kj, CENTERGISTIC keeping more business "in-house," good news, adds more value, imo
Just so its easier to read, the changes are noted in blue below from the original to the new one:
BT AGENTVIEW® ENTERPRISE USERS CAN NOW RECEIVE SUPPORT DIRECTLY THROUGH CENTERGISTIC SOLUTIONS
As of February 1st, 2011 users of AgentView wallboards through BT are no longer receiving manufacturer-backed support from BT. The AgentView support contract expired on February 1st, 2011, as Centergistic Solutions opted not to renew with competing product provider, Symon Dacon, a BT distributor, did not renew.. In efforts to protect its current base of AgentView wallboard users, the decision not to renew a contract with a competitor was made by Centergistic. The Centergistic U.K. support office can now will handle direct support for all AgentView wallboards and can be reached through support@centergistic.co.uk or by calling +44 (0)8444 121990.
Removed: Centergistic's AgentView wallboard systems have been installed through BT in Avaya, Nortel (now Aura) Aspect and Cisco call centers since the early 1990s. “We are committed to the loyal base of AgentView wallboard users within BT and make ourselves available to support any and all BT customers to keep their AgentView systems in excellent working order
“We have already received numerous inquiries from our loyal customer base in the U.K. and want to assure AgentView wallboard users that we are committed to continuing uninterrupted servicing of AgentView,” said Ram Iyer, President of Centergistic. “AgentView has a reputation for virtually peerless performance and ease of installation and use. Currently work is in progress for Version 6 of the software. I believe that is why there has been a concern over non-manufacturer supported maintenance and support,” he said. “Fortunately for BT AgentView users, we have one of the most knowledgeable AgentView support experts, located right here in the U.K.,”. We continue to work to enhance the AgentView solution. Currently work is in progress for Version 6 of the software,” he said.
AgentView is a real time performance management software solution, creating key call center metrics that can be sent to reader boards, call center displays, agent desktops and wireless devices such as iPhones. Centergistic's AgentView works with all wallboard systems have been installed through BT in Avaya, Nortel (now Aura),) Aspect and Cisco call centers since the early 1990s. AgentView also works with Genesys, Cisco and Aspect (including the Rockwell Spectrum and Concerto ePro) ACDs. Several new enhancements are anticipated with version 6.0 of AgentView, including support for Windows 2008 and MSSQL2008. AgentView is browser-based and centrally administered, making it easy to navigate from the desktop, without having to physically access the server. Features include the new DashView™ HD real time display solution, enabling graphics, backgrounds and gauges to easily be inserted via Wizard-based help screens.
About Centergistic Solutions
Centergistic Solutions provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The performance management software that delivers Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide call center performance metrics as well as business intelligence. AgentView real time contact center performance management systems are currently installed in over 3,500 contact centers worldwide. Centergistic is headquartered in Irvine, CA, with offices in the U.K. and Mexico City.
main highlight:
In efforts to protect its current base of AgentView wallboard users, the decision not to renew a contract with a competitor was made by Centergistic. The Centergistic U.K. support office will handle direct support for all AgentView wallboards and can be reached through support@centergistic.co.uk or by calling +44 (0)8444 121990.
“We have already received numerous inquiries from our loyal customer base in the U.K. and want to assure AgentView wallboard users that we are committed to continuing uninterrupted servicing of AgentView,” said Ram Iyer, President of Centergistic. “AgentView has a reputation for virtually peerless performance and ease of installation and use. I believe that is why there has been a concern over non-manufacturer supported maintenance and support,” he said. “Fortunately for BT AgentView users, we have one of the most knowledgeable AgentView support experts, located right here in the U.K. We continue to work to enhance the AgentView solution. Currently work is in progress for Version 6 of the software,” he said.
news!!:
CORRECTING and REPLACING BT AgentView® Enterprise Users Can Now Receive Support Directly Through Centergistic Solutions
Please replace the release dated Feb. 11, 2011 with the following corrected version due to multiple revisions.
The corrected release reads:
BT AGENTVIEW® ENTERPRISE USERS CAN NOW RECEIVE SUPPORT DIRECTLY THROUGH CENTERGISTIC SOLUTIONS
As of February 1st, 2011 users of AgentView wallboards through BT are no longer receiving manufacturer-backed support from BT. The AgentView support contract expired on February 1st, 2011 as Centergistic Solutions opted not to renew with competing product provider, Symon Dacon, a BT distributor. In efforts to protect its current base of AgentView wallboard users, the decision not to renew a contract with a competitor was made by Centergistic. The Centergistic U.K. support office will handle direct support for all AgentView wallboards and can be reached through support@centergistic.co.uk or by calling +44 (0)8444 121990.
“We have already received numerous inquiries from our loyal customer base in the U.K. and want to assure AgentView wallboard users that we are committed to continuing uninterrupted servicing of AgentView,” said Ram Iyer, President of Centergistic. “AgentView has a reputation for virtually peerless performance and ease of installation and use. I believe that is why there has been a concern over non-manufacturer supported maintenance and support,” he said. “Fortunately for BT AgentView users, we have one of the most knowledgeable AgentView support experts, located right here in the U.K. We continue to work to enhance the AgentView solution. Currently work is in progress for Version 6 of the software,” he said.
AgentView is a real time performance management software solution, creating key call center metrics that can be sent to reader boards, call center displays, agent desktops and wireless devices such as iPhones. Centergistic's AgentView wallboard systems have been installed through BT in Avaya, Nortel (now Aura) Aspect and Cisco call centers since the early 1990s. AgentView also works with Genesys, Cisco and Aspect (including the Rockwell Spectrum and Concerto ePro) ACDs. Several new enhancements are anticipated with version 6.0 of AgentView, including support for Windows 2008 and MSSQL2008. AgentView is browser-based and centrally administered, making it easy to navigate from the desktop, without having to physically access the server. Features include the new DashView™ HD real time display solution, enabling graphics, backgrounds and gauges to easily be inserted via Wizard-based help screens.
About Centergistic Solutions
Centergistic Solutions provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The performance management software that delivers Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide call center performance metrics as well as business intelligence. AgentView real time contact center performance management systems are currently installed in over 3,500 contact centers worldwide. Centergistic is headquartered in Irvine, CA with offices in the U.K. and Mexico City.
.16 close +14%, with a little buy volume this will be .20+ easy-on the way to .50+, imo
in my last conversation w/ the CEO, he said CGSO is working on something with a huge deal possible, stay tuned
Call-center jobs returning to US
The depressed economy has reduced operating costs so much that Indian outsourcing isn't as attractive.
By Kim Peterson on Wed, Aug 18, 2010 2:35 PM
The global economy is changing quickly, causing this unexpected turn: Call-center jobs are coming back to America from India.
Customer-support employees are becoming just as cheap to hire here as in India, the head of a large outsourcing company in India tells the Financial Times.
Blame the high unemployment level in the U.S., which has driven down wages. People are willing to accept less money and are more open to working in low-skilled jobs in customer support.
That's not the case in India, where wages are up 10% this year, the FT reports. Senior outsourcing managers are now asking for more money than the global average.
The chief executive of one company, Genpact, told the FT he expects to triple the number of U.S. employees over the next two years (it employs 1,500 here now).
Americans "are open to be working at home and working at lower salaries than they were used to," he told the newspaper. "We can hire some seasoned executives with experience in the U.S. for less money."
A similar story is playing out at Indian outsourcing giant Wipro, which has begun recruiting workers in other countries and expects to be at 50% non-Indian employment in two years, the FT reports.
buyout potential:
kje1686 Member Level Share Thursday, February 10, 2011 8:58:54 AM
Re: monda2frida post# 231
Post # of 259
The product offerings of CGSO are in line with what Avaya may be looking to get into. With CGSO's niche being customer service systems and having the specialty of tieing multiple brands together they hold huge potential.
I look at it this way. If I was a major corporation and offered a large product line but needed a partner that was:
1. has sound business practices
2. small (and affordable in buyout terms) and undervalued
3. that had the expertise
4. great track record with a loyal customer base
5. survived the economic turmoil over the past decade
6. and has expanded to offer products globally
It would be a no-brainer to seriously consider CGSO.
how CGSO ties in w/ AVAYA:
kje1686 Member Level Share Friday, February 04, 2011 9:17:48 PM
Re: monda2frida post# 202 Post # of 258
I did a little research on the two companies that CGSO is tieing together at the East Midlands Airport.
Avaya: Definitely a big player. One of their competitors is Cisco. I've dealt with Avaya from the IP phone perspective. Quality product and customer service. They offer much more than just phones but I think they are a good partner to be involved with.
http://www.avaya.com/usa/
Aspect: Looks to be pretty intense customer service software.
http://www.aspect.com/
So in order to bring those two together, CGSO needs to have access to each company's intellectual property. From my experience, with finding engineering partners for Dewalt, there are so many hurdles and background checks to have an outsider know your IP. With these bigger companies allowing them inside their walls it can only mean that they feel CGSO is a solid, trustworthy company.
Now if CGSO taps into more partnerships with Avaya and Aspect that alone opens so many more doors for them. Glad I'm in! smile
latest blog post:
Thursday, February 10, 2011
ROI on Real Time Performance Analytics
It is not so much that it is hard to measure a true ROI for a contact center before real time performance metrics and after. Contact center managers usually lack the time to put one together. The contact center is dynamic and fast moving in nature and most of the individuals in charge lack the time to spend putting before and after reports together. It is not hard, but it takes some time to do it correctly. The best way of course is to take the temperature of the center before a real time system has been installed and then again within about a month after the installation. If you don’t have a real time system in place you’ll need to review historical reports which should be available.
In each case the attainment of these goals dramatically improved the operating efficiency of the centers and helped save dollars in 800# services, payroll (due to shift reduction), training (due to reduced turnover) and management time spent hand creating reports. All these areas collectively are important to achieving goals and maintaining a strong bottom line.
There are some goals that can readily be transformed into more concise measurements that can be tracked through to an ROI. However, it’s not always simple, especially when benchmarking is not utilized or the contact center is undergoing change or expansion. In other words, there may be no existing measuring stick in place to create a starting point. It is possible, however, to narrow down the operational and workforce issues into categories where improvement is desired.
CGSO blog:
http://centergisticsolutions.blogspot.com/
linked in page:
http://www.linkedin.com/company/centergistic-solutions?trk=null
CGSO patented technology:
kje1686 Member Level Share Friday, November 12, 2010 6:43:06 AM
Re: None Post # of 253
Patent: US7130812 (from 10/31/06)
http://www.patents.com/method-managing-real-time-data-7130812.html
PDF of the patent:
http://www.freepatentsonline.com/7130812.pdf
all in one dd post:
after over 3 years without news, CGSO released 2 PR's THIS WEEK! one of those PR's is a collaboration with AVAYA-a multi-billion dollar revenue company!!
http://finance.yahoo.com/news/Centergistic-Solutions-bw-2993000458.html?x=0&.v=1
this is AVAYA:
http://www.avaya.com/usa/?CMP=KNC-nausggbrbr&HBX_PK=avaya&HBX_OU=50
http://en.wikipedia.org/wiki/Avaya
news 2/11/11-CGSO provides support for Avaya, Nortel (now Aura) Aspect and Cisco call centers!!:
http://finance.yahoo.com/news/BT-AgentView-Enterprise-Users-bw-4250984587.html?x=0&.v=1
CGSO 11M O/S-unchanged in over 3 years!
insiders own 70% of the o/s
confirmed S/S w/ T/A:
8/18/10
O/S 11,024,312 spoke to marilyn
securities transfer
CGSO-in business since 1972:
We are a California corporation originally founded in 1972 as Account-A-Call Corporation
CGSO-huge client list::
http://investorshub.advfn.com/boards/read_msg.aspx?message_id=53798934
also, in 2009, Centergistic designed and developed a sophisticated software solution to serve the financial services industry. National Claim Filing (NCF) automates the process of creating, filing and managing proof of claims. The system is used by mortgage servicers, banks, credit card loan servicers and bankruptcy attorneys. More information can be found by visiting the NCF website at www.nationalclaimfiling.com
one of my conversations w/ the CEO:
http://investorshub.advfn.com/boards/read_msg.aspx?message_id=57326155
CGSO's services used worldwide:
http://investorshub.advfn.com/boards/read_msg.aspx?message_id=59487431
CGSO-potential buyout?:
Avaya has sold its manufacturing and connectivity businesses and acquired several companies to support its current product set – Vista, VPNet. Quintus, Routescience, Nimcat Networks, Spectel, Ubiquity Software and Traverse Networks.
monda2frida
agree kj, our DD starting to reap dividends
This is great! Glad to see this stock is finally getting some visibility to bring it up to its deserved value.
ok, good w/e monda!!!...
.20-.30 very possible here, .50+ mid-term, imo
CGSO @ .14 then .30 = next week?
ok, Hopeful = thnx!
CGSO .14 +100% nice close, we can see much higher, this stock just warming up, imo
hi mark, CGSO waking up
Hello monda, CGSO @ .14 = hard push go to more up!
monda2frida Member Level Share Thursday, December 02, 2010 7:36:35 PM
Re: None Post # of 240
i left a message w/ the CEO, david cunningham 2 days ago and told him i had a few questions to ask and he called me back today. here is an outline of our conversation:
1. i asked him about revenues for 2010-he said rev's for fiscal year ended june 30th 2010 were approx. $1.5M dollars
2. he said centergistic is focusing on their national claim filing joint venture. it streamlines data for the bankruptcy filing process, and he believes centergistic has developed this at just the right time. i asked him does centergistic receive revenues/royalties/licensing fees from NCF? he said yes, all 3 sources.
http://www.nationalclaimfiling.com/solution.aspx
3. i asked him about the possibility of a PR on one of the major wires-
he said if there was major news, then they would release a PR. (he said they used business wire in the past.) "minor" news is posted on their blog at the website:
http://www.centergistic.com/news-center.htm
4. i asked him are there any plans to sell stock? he said no, not in the short/mid term-the stock price would have to be much higher before it would be considered.
this is not a recommendation or solicitation to buy or sell shares of CGSO
monda2frida
yes, i've spoken to the CEO twice-rev's were 1.5m fiscal year end 6/10
hey m2f...any idea of current revs? Have you been in touch with mgmt?
I only ask because it's very obvious you love this company...
more news!!:
BT AgentView® Enterprise Users Now Supported in the U.K. Directly Through Centergistic Solutions
Date : 02/11/2011 @ 4:00AM
Source : Business Wire
BT AgentView® Enterprise Users Now Supported in the U.K. Directly Through Centergistic Solutions
As of February 1st, 2011, users of AgentView wallboards through BT are no longer receiving manufacturer-backed support from BT. The AgentView support contract expired on February 1st, 2011, as Symon Dacon, BT distributor, did not renew. The Centergistic U.K. support office can now handle direct support for all AgentView wallboards and can be reached through support@centergistic.co.uk or by calling +44 (0)8444 121990.
Centergistic's AgentView wallboard systems have been installed through BT in Avaya, Nortel (now Aura) Aspect and Cisco call centers since the early 1990s. “We are committed to the loyal base of AgentView wallboard users within BT and make ourselves available to support any and all BT customers to keep their AgentView systems in excellent working order,” said Ram Iyer, President of Centergistic. “AgentView has a reputation for virtually peerless performance and ease of installation and use. Currently work is in progress for Version 6 of the software. Fortunately for BT AgentView users, we have one of the most knowledgeable AgentView support experts, located right here in the U.K.,” he said.
AgentView is a real time performance management software solution, creating key call center metrics that can be sent to reader boards, call center displays, agent desktops and wireless devices such as iPhones. AgentView works with all Avaya, Nortel (now Aura), Genesys, Cisco and Aspect (including the Rockwell Spectrum and Concerto ePro) ACDs. Several new enhancements are anticipated with version 6.0 of AgentView, including support for Windows 2008 and MSSQL2008. AgentView is browser-based and centrally administered, making it easy to navigate from the desktop, without having to physically access the server. Features include the new DashView™ HD real time display solution, enabling graphics, backgrounds and gauges to easily be inserted via Wizard-based help screens.
About Centergistic Solutions
Centergistic Solutions provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The performance management software that delivers Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide call center performance metrics as well as business intelligence. AgentView real time contact center performance management systems are currently installed in over 3,500 contact centers worldwide. Centergistic is headquartered in Irvine, CA, with offices in the U.K. and Mexico City.
nice summary, couldn't agree more-CGSO has partnerships w/ American Express, Citicorp, Anheuser Busch, MicroSoft-all huge international companies, and so many others-seriously undervalued here, imo
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In 1999 the company sold Account-A-Call and formed Centergistic Solutions to concentrate all its efforts and technology on serving the growing needs of the contact center industry. Today, we have offices in the U.S., Mexico and the United Kingdom.
Centergistic Solutions, Inc. provides Goal Achieving Metrics™ for today's dynamic contact center environment. The robust, patented software technology that delivers Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide performance metrics for virtually any business configuration. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone throughout the organization. Our flagship products, AgentView® Enterprise and AgentView® Enterprise Performance Management are award-winning integrated real time and historical analytics systems currently installed in over 3,000 contact centers worldwide.
· British Telecom · NatWest Bank · Cable & Wireless · Barclays Bank · ABN-AMRO Bank | · Esso/Imperial Oil · American Express · Citicorp · Anheuser Busch · MicroSoft |
Corporate Headquarters:
2112 Business Center Drive
Suite 190
Irvine, CA 92612
949 222-4500
Centergistic Latina America:
Blvd. Manuel Avila
Camacho no. 6-A,
Piso 8 Despacho 801
El Parque Naucalpan de Juarez
Mexico
53398
(52)(555)-514-5098
Entity Name: | CENTERGISTIC SOLUTIONS, INC. |
Entity Number: | C0655444 |
Date Filed: | 03/13/1972 |
Status: | ACTIVE |
Jurisdiction: | CALIFORNIA |
Entity Address: | 2112 BUSINESS CENTER DR |
Entity City, State, Zip: | IRVINE CA 92612 |
Agent for Service of Process: | DAVID M CUNNINGHAM |
Agent Address: | 2112 BUSINESS CENTER DR |
Agent City, State, Zip: | IRVINE CA 92612 |
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