news!!:
CORRECTING and REPLACING BT AgentView® Enterprise Users Can Now Receive Support Directly Through Centergistic Solutions
Please replace the release dated Feb. 11, 2011 with the following corrected version due to multiple revisions.
The corrected release reads:
BT AGENTVIEW® ENTERPRISE USERS CAN NOW RECEIVE SUPPORT DIRECTLY THROUGH CENTERGISTIC SOLUTIONS
As of February 1st, 2011 users of AgentView wallboards through BT are no longer receiving manufacturer-backed support from BT. The AgentView support contract expired on February 1st, 2011 as Centergistic Solutions opted not to renew with competing product provider, Symon Dacon, a BT distributor. In efforts to protect its current base of AgentView wallboard users, the decision not to renew a contract with a competitor was made by Centergistic. The Centergistic U.K. support office will handle direct support for all AgentView wallboards and can be reached through support@centergistic.co.uk or by calling +44 (0)8444 121990.
“We have already received numerous inquiries from our loyal customer base in the U.K. and want to assure AgentView wallboard users that we are committed to continuing uninterrupted servicing of AgentView,” said Ram Iyer, President of Centergistic. “AgentView has a reputation for virtually peerless performance and ease of installation and use. I believe that is why there has been a concern over non-manufacturer supported maintenance and support,” he said. “Fortunately for BT AgentView users, we have one of the most knowledgeable AgentView support experts, located right here in the U.K. We continue to work to enhance the AgentView solution. Currently work is in progress for Version 6 of the software,” he said.
AgentView is a real time performance management software solution, creating key call center metrics that can be sent to reader boards, call center displays, agent desktops and wireless devices such as iPhones. Centergistic's AgentView wallboard systems have been installed through BT in Avaya, Nortel (now Aura) Aspect and Cisco call centers since the early 1990s. AgentView also works with Genesys, Cisco and Aspect (including the Rockwell Spectrum and Concerto ePro) ACDs. Several new enhancements are anticipated with version 6.0 of AgentView, including support for Windows 2008 and MSSQL2008. AgentView is browser-based and centrally administered, making it easy to navigate from the desktop, without having to physically access the server. Features include the new DashView™ HD real time display solution, enabling graphics, backgrounds and gauges to easily be inserted via Wizard-based help screens.
About Centergistic Solutions
Centergistic Solutions provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The performance management software that delivers Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide call center performance metrics as well as business intelligence. AgentView real time contact center performance management systems are currently installed in over 3,500 contact centers worldwide. Centergistic is headquartered in Irvine, CA with offices in the U.K. and Mexico City.
