news!!:
2011-28-01
Global Leader in Express Delivery and Logistics Services Installs
AgentView Enterprise 5.0 in East Midlands Airport Contact Center
Site
January, 2011 – Irvine, CA --- Leading global express delivery and logistics organization has installed AgentView Enterprise 5.0 real time performance metrics in their East Midlands Airport location, it was announced today by Centergistic Solutions.
The AgentView system is collecting data from two systems, Avaya and Aspect, formatting the data into meaningful “Goal Achieving Metrics™” which are being used to maximize workforce performance. The metrics are being published to 12 high definition TFT screens using DashView HD, Centergistic’s high impact graphical display software module.
Centergistic has included several enhancements with its new AgentView 5.0. Central to 5.0 is the new browser-based administrative capability. Users of 5.0 will have 24/7 access to the configuration module of the AgentView system, via the internet, making it much easier and faster to make changes from the desktop, without having to physically access the server. Modular enhancements have also been made, most dramatically to the new DashView HD, enabling innovative graphics, backgrounds and new gauges to easily be inserted via Wizard-based help screens. Never has it been easier to install and maintain DashView, which will work with any standard plasma or LCD TV or TFT flat panel display. Other enhancements include an audit trail feature and an IP clone capability to distribute messages across an IP addressable wallboard network.
About Centergistic Solutions
Centergistic Solutions, Inc. provides Goal Achieving Metrics™ for today’s dynamic contact center environment. The robust, patented software technology that delivers Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide performance metrics for virtually any business configuration. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone throughout the organization. Our flagship products, AgentView® Enterprise and AgentView® Enterprise Performance Management are award-winning integrated real time and historical analytics systems currently installed in over 3,000 contact centers worldwide. Centergistic is headquartered in Irvine, CA with offices throughout the U.S. as well as international distribution.
