Elan Vital, I believe what you are seeing is that the retail reps do not know that much YET, because they are selling to the consumer. The ones in the know at Dell & Gateway, are the ones that are selling to the Enterprise, and they know the answers. The resellers also know.
It will filter down to the retail reps as some point in time. It's just not time for the retail to consumers yet.
During Christmas this year I had two experiences much the same. Our local mall had a Dell booth in the middle of the mall selling consumer pc's during the Christmas season. I asked one of the Dell reps if they were selling any pc's that had a trusted platform module. The Dell rep didn't know what a TPM was but did know about the "security chip" that he said he un-installed on his pc (Latitude).
The "Geek Squad" were just that at Best Buy... I had a mob of geeks surrounding me at Best Buy trying to figure out what the heck I was talking about?! They even made several phone calls to finally come up with the answer that "We dont sell any pc's with security chips". I give the geeks an A+ for effort though!
I'm willing to bet within the next three months that we'll all have a different experience! Jeff
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