Let's sure hope so. I've been with US Bank for many moons and have never had a problem with their customer service. In fact, they are very good people compared to others that I've had to deal with.
They have been very kind to me, even when I call and ask what turns out to be a stupid question. I bookmarked this story, hoping for a good follow-up. Thanks.
I think it was kind of disingenuous of the op-ed writer to put that update at the end, but it really shouldn't have been an issue in the first place. Sometimes the squeaky wheel gets the grease.