Just Politics

[newmedman]

Update: On Saturday evening, after this article went online, I had a contrite phone call from Andrew Cecere, the C.E.O. of U.S. Bank. “This is not who we are,” he said. He added that companies sometimes make mistakes, and that he accepted ownership of what went wrong. He also telephoned Emily James and expressed concern for her and for her supervisor, Abigail Gilbert. “I will fix this,” he told me.

Let's sure hope so. I've been with US Bank for many moons and have never had a problem with their customer service. In fact, they are very good people compared to others that I've had to deal with.

They have been very kind to me, even when I call and ask what turns out to be a stupid question. I bookmarked this story, hoping for a good follow-up. Thanks.

I think it was kind of disingenuous of the op-ed writer to put that update at the end, but it really shouldn't have been an issue in the first place. Sometimes the squeaky wheel gets the grease.