Trading SRNE on TDA, balance and option errors.
Note that the rep I talked to on 2/15 said they were having problems with SRNE trades all weekend. Here's a synopsis of TDA errors:
2/15: Mistake 1: I should have been long 1500 SRNE on exercised calls, but instead was assigned on options I didn't own or sell and ended up short (-1500 SRNE).
2/16: Mistake 2: To deal with a margin call, I bought to close and called TDA. The rep said it was mistake for me to be short and would reverse those trades. They did, but the fix would have been to get me long again and it didn't happen and I didn't catch it.
2/18: Mistake 3. Account net liquidation dropped 20k in value for no obvious reason. Called TDA again. They said I'd have to call the margin dept. since nothing could happen until the next morning. However, late that night TDA deposited 21,000 in my account without notice. I thought it was some sort of reasonable adjustment.
2/19: Based on my balance being up, I traded 200 contracts based on TDA's option buying power numbers
2/21: Mistake 4: Turns out the 21k deposit was a mistake and was removed. Instead, now I'm long 1500 SRNE and I get an email saying "we're sorry we should have exercised these calls 8 days ago". Since I traded on the wrong balance provided by TDA on Friday, now I'm back in a maintenance call. I sell the SRNE stock for 13.50 which was exercised at 14. Spent the day closing positions at a loss that I opened on Friday based on the incorrect buying power TDA provided on 2/19. Cost a couple of thousand there.
So after 20 calls, hours on hold, multiple TDA mistakes over the week, and reps that either don't know anything, provide incorrect information (twice), or don't respond to calls/emails, TDA says they'll deposit 453.00 since I sold SRNE for around 13.58 and the strike was 14 the week prior. I'm out my losses on Friday trades I was forced to close as well as a day and half of work.