iHub Apps for iOS and Android

[jespedd]

Mobile app quits on iPhone. Had it working for a few minutes today, but it is quitting again.

[brucebill]

Apt keeps flashing off after only being on for two seconds

[Axel]

When searching for tickers on the App many appear twice. One is otcbb the other usotc. Only one will show all info as trades and charts. Can this be rectified to have only one item in the search result?

Examples: ONCS GEQU

[Axel]

Thank you. I would also like to modify my stock pitches via mobile as they are a great way to store extra information.

Lately I got a lot of app crashes while just typing in the first two or three letters of a ticker into the search window. Should I send you something?

[ADVFN Support [Robert]]

Thank you for your message. I have forwarded this information to our Mobile Development team for future consideration.

Robert
Support

[Axel]

I would like to use more ihub functionality on my iPhone app like search for messages which is the most important for me.
It would also be great to manage multiple level 2 tickers on one screen.

Do you have any plans for such additions to the mobile version? Thank you

[Axel]

The link from boards to ticker doesn't not work anymore in the iPhone app? You can see all messages but cannot see charts trades etc

[ADVFN Support [Robert]]

An optic fiber cable has been cut in the middle of a large construction site and has taken down the feed. No ETA has been provided, but I am hopeful for a resolution soon.

ADVFN is working on the market data feed issue (Update #3)
http://investorshub.advfn.com/boards/read_msg.aspx?message_id=112116783

[bb72mo]

Ihub app stream still not working. Any updates on it. Thank you!!!

[ADVFN Support [Robert]]

They have set up an emergency VPN pipe at this time.

[griff]

Hmmmm, How Can it be a cut cable when DOW streamer is working?

[AnG5640]

Thx!

[ADVFN Support [Robert]]

UPDATE: http://investorshub.advfn.com/boards/read_msg.aspx?message_id=112116783

[AnG5640]

Hi......the streaming quotes, etc. are not working at all on the iPhone app. Haven't been working almost all morning.

[griff]

Aaaaa, streaming quotes are not working for iPhone or android tablet!?

[ADVFN Support [Robert]]

For the Trades, the colors are:

Green = Buy
Red = Sell
Black = Unknown trade volume as it was done between the Bid/Ask.

Robert
Support

[hopeforthebestman]

Under the tab "trades" on a stock. Why are some of the numbers red, green, or black?

[lasers]

Thxs Robert

[ADVFN Support [Robert]]

Thank you for letting me know. Yes I believe uninstalling and reinstalling the app fixed the problem. Nothing was done by the development team since they were trying to duplicate the problem.

Robert
Support

[lasers]

I am getting the current messages now. I have been pressing "Boards" previously with no results. When I am pressing "Boards" now I am getting the messages.

Was something done by the support team? or did the un-install/re-install correct the software?

[ADVFN Support [Robert]]

When you click on the quote page for OCAT, you should also see buttons across the top including "Boards" When you click on Boards after opening OCAT, what happens? Can you please send a screenshot to [e-mail]

Robert
Support

[lasers]

I am seeing charts only. is there a new key to access messages?

[ADVFN Support [Robert]]

Now what do you see when you go to OCAT and look at the boards? An error? No messages? Can you send a screenshot over to [e-mail]

Robert
Support

[lasers]

OCAT, ONCS,

[ADVFN Support [Robert]]

Can you please give me a symbol you are trying to read messages for so we can try and duplicate the problem?

Robert
Support

[lasers]

I un-installed and re-installed ihub app. It still does not access the messages.

[ADVFN Support [Robert]]

Please try now and let me know.

Also what is a symbol you are trying so I can let the development team know and they can try to duplicate the problem?

Robert
Support

[lasers]

Should I un-install now and then re-install or wait for answers from the ihub support team.

[ADVFN Support [Robert]]

I can report this to our development team. What is a symbol you are having trouble with to try and duplicate the problem?

Did you try anything I suggested?

Robert
Support

[lasers]

My ihub app is not able to access any messages. I was always able to access messages as they automatically came up. However have not been able to access messages in the last 2 to 3 weeks.

[ADVFN Support [Robert]]

Do you receive an error message? What happens when you try to view messages?

I know you have the latest version, but have you tried to uninstall and reinstall the mobile app?

Have you tried to force close the app and then log back in?

Can you send a screenshot from the iPhone to [e-mail]

Robert
Support

[lasers]

ADVFN Support [Robert] On my iphone5, ihub application I am no longer able to access messages posted on the MBs. Is there something wrong on the ihub application. I have the latest ihub application available as of Mar22.

[TaperT2]

Can someone tell me how to copy n paste a Vogler PM i have , and send it to ihub Police. Im using mobile app
Thou on mobile i can get to desk top ihub also to send fool message to those id report to

[IH Dan (Retired)]

It's the same on your computer.

On the computer when you want to clear the new message count you have to click "Remove" on the Private Message. That removes it from view and it archives the message.

All PM's are never actually removed. They are all archived in Inbox Archives or Outbox archives. See:

[ADVFN Support [Robert]]

Per our development team, you need to archive the message to remove the marker. The marker is telling you how many message you have in your mailbox.

Robert
Support

[Don]

Archiving does clear the new message marker, but I don't want to have to archive the message to clear it.

[Don]

I wish only to have the new message indicator clear when I read a pm sent to me. Right now it doesn't. I have no desire to pm.

[ADVFN Support [Robert]]

In order to archive private messages on the mobile app, you should swipe right to left and then choose archive.

You need a Premium Message Board subscription in order to send Private Messages.

Robert
Support

[Don]

I agree the app should mark privates as read, for some reason it doesn't on either my iPad or iPhone... I have to go to a desktop to clear them...

Do I have to have as subscription for those functions to work ?

[ADVFN Support [Robert]]

The app should mark private messages as read. For Private messages you will also need a Premium Message Board subscription.

Robert
Support

[Don]

iPhone app needs some way to acknowledge reading private mail.

[MasterBidder]

I have tried to re-install several times

[ADVFN Support [Robert]]

Thank you for the feedback. Have you tried to uninstall and reinstall the app? I will report this to our Mobile development team and let you know if they need anymore information. Android Sony Experia Z3

Robert
Support

[MasterBidder]

Works lightyears better on iPhone

[MasterBidder]

The applications is a complete dud on android Sony experia z3. Glitch won't.hold a stream, constantly lose message Board button... Does not hold a.stream have to constantly go back to watchlist to refresh stream. Needs fixing bad.

[ADVFN Support [Robert]]

I followed up with our development team. If the previous link for the new certificate does not work on your device

https://www.geotrust.com/resources/root_certificates/certificates/Geotrust_PCA_G3_Root.pem

Please try the following link and let me know

http://www.advfn.com/common/media/pca_g3_root.pem

Again, you need to open the link from the device, click on the link and install the certificate.

Robert
Support

[Sogo]

Opening the link only produces blank white screen. No dialogue box pops up at all. Nothing happens. Thanks for the link, but do you know of anything else i can do if the link isn't working for me?
Thanks.

I have an older OS iphone

[ADVFN Support [Robert]]

Those with an older version of iOS which cannot be updated can now log in again into ADVFN by manually installing the certificate.

Please follow the link:

https://www.geotrust.com/resources/root_certificates/certificates/Geotrust_PCA_G3_Root.pem

You need to open the link from the device, click on the link and install the certificate.

Robert
Support

[Global Interface]

Thanks Dave as MeatLoaf. Updating root certs fixes it.

https://www.geotrust.com/resources/root_certificates/certificates/Geotrust_PCA_G3_Root.pem

[IH Geek [Dave]]

Re: certificate error on older model iOS devices:

That is going to be a problem with older devices that don't have more recent versions of iOS and other operating systems and browsers that don't support more current (and secure) server certificates. The tech guys are looking to see if there are any work-arounds.