Caramba -- unfortunately, even the EC says there is no other option. Your Broker must give/accept your ballot, and put your shares into the Contra-CUSIP account based on your voting {specifically for the releases}
There is no alternative.
So, the EC says that the broker MUST contact KCCLLC. I've suggested to others that they arrange a three-way conference call between the broker and KCCLLC if needed.
The bottom line is, I appreciate your frustration. But the reality is, there is no alternative but what has been stated.
I do not want to see people "hurt" by this, because they didn't vote or release properly.
But there is no way to avoid not having your broker involved.
...Catz