Loop, "They simply do not care what may be riding on the outcome of a case for outside third parties."
Absolutely! At least we would hope it is thus, after all, they are supposed to be fair and impartial.
But this doesn't mean they can't run a tight operation while they are doing it; and this should include providing a clear, consistant, and timely reporting process for their decisions, imo. Is this too much to expect?