thanks licky, but that's not really a 15-day money back policy then is it..? I mean, I can probably resell the player on eBay and lose less than the 15% restocking fee. Well, leason learned with this company. I would only advise buying Gateway products through Amazon.com which has proven to be a high-quality company that will refund full purchase price. But there are a lot of good 20gb+ players below $300 now, so Gateway is out of the picture.