re: "I also think it is important that we don't inundate the Amex with phone calls as this might only annoy them and make GTE look even worse in their eyes."
Agreed . . . and collectively we would be better off if we all remained 'mum' through all of this week. Keep the AMEX, bashers et al all in suspense.
I would not give any of them the satisfaction of rebuttals or confrontations of any kind . . . Luv Them To Death, ha ha!!