I notice that one hundred percent of the criticism is directed to the customer Miltner-Adams. While indeed, Richard Miltner may have been a headstrong client to work with, it is ultimately the responsibility of the manufacturer to produce a market ready product right out of the mold.
Only an insider could come up with this list of complaints which to us outsiders is a list of woulda, coulda, shoulda's.
Indeed, this calls for serious introspection of LQMT management at the time and not castigating the customer.