buffetguy: Thanks for the advice...
...and, really, I don't think I am going ballistic...
I intentionally posted "my Dell experience" here on the board. It is important that we bring "shortcomings" into the open...after all, this board is also read by the company.
As far as me "getting a grip"...well, my friend, you'll never understand the space as some others here on the board...
So, who is to get a grip?