"...this should be something that is as easy as installing my Norton Internet Secutirty software..."
well that's part of the problem wavelongtime. applications like norton are software based (easy to install and give users a false sense of safety - don't you suppose every time we hear about a network or computer with important data being breached, they surely had an antivirus installed, but NO hardware encryption) and the software based security is just not strong enough. yes, you have to go into the bios to set it up, but its this level of security that makes wave so special. i am dissapointed that you apparently didn't get full user friendly documentation included with the pc that explained how to easily set up the tpm and wave software. that should have been sitting there when you opened the pc - that type of thing would certainly get a few extra people to turn on the chips and pay a little extra.
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