Sounds like something is conflicting with something else. Maybe antivirus programs fighting for supremacy or could her problem possibly be related to Java? I had something similar happen on my XP machine when a new Java version downloaded while the old one was still enabled and the conflict caused the computer to take forever to load a page. Perhaps when Win10 downloaded it updated her Java version without deleting the older version? Worth a look. Control Panel, Java, to check version. Not sure how to get there in Win10. . .
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